You can send the products you wish to return to us using DHL - 475 011 642 account code.
For packages that you believe have been damaged during shipment (torn, crushed, wet, pierced, etc.), open and inspect them in the presence of the authorized personnel of the courier company. If you suspect any damage to the product, do not accept the delivery by having a report made by the courier company.
Once the product is received, it is considered that the courier company has fulfilled its duty properly.
If the product is damaged: Notify us by sending the report you prepared to the email address [email protected] as soon as possible.
Upon completion of these procedures, we will initiate the necessary steps regarding your package and ensure that the delivery is repeated as soon as possible.
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